Terms and Conditions of Sale

The information contained in our offers, catalogues, brochures or price lists, of whatever nature, is provided without any commitment on our part.

An order is only binding on us after our express agreement.

Our items are delivered free of charge to the buyer's address in accordance with the conditions set out in our current catalogue.

Goods travel at the recipient's own risk; it is the recipient's responsibility to make any reservations with the carriers.

We decline all liability for damage caused by transport companies and their staff to the buyer's property, to the buyer or to the buyer's staff.

No delay during these operations entitles the buyer to postpone the performance of their obligations.

We reserve the right to deliver small orders through our distributors.

Except in cases of force majeure, the delivery period starts on the day our company accepts the order or at any other time agreed between the parties.

The lead time is given for information only and exceeding it does not engage our company's liability: the buyer waives any right to seek termination or damages on this ground.

However, if the stated lead time is exceeded by more than two months, the buyer is entitled to terminate the contract without judicial intervention and without any right to damages.

Acceptance of the goods takes place at the time of delivery to the buyer's address or within the following eight days.

If delivery cannot take place due to the buyer's fault, or where delivery is not made free of charge to the buyer's address, the goods are made available to the buyer at our premises for acceptance within eight days of the date of dispatch or of issue of the invoice or delivery note.

Complaints must be made by registered letter within eight days; the buyer's silence during this period constitutes unreserved acceptance and renders inadmissible any complaint regarding apparent defects, non-conformity or missing items.

No complaint will be accepted concerning any customer remarks based on an error discovered after printing where the proofs and/or drawings have been approved and the goods conform to them.

In the event of a justified complaint submitted within the required time, we shall only be obliged to replace the defective items, to the exclusion of any compensation.

For goods not listed in our catalogues or brochures and expressly ordered for the buyer's benefit, delivery constitutes acceptance and the quality or usefulness of the goods cannot be called into question.

Goods dispatched in accordance with the order will be neither taken back nor exchanged.

The warranty granted is the warranty against hidden defects.

The buyer may only invoke it for three months from delivery or from the making available as defined in Article 4.

The buyer must invoke it by registered letter within 15 days of discovering the defect, provide proof of the hidden defect and give our company the opportunity to verify its existence.

In the event of a justified complaint submitted within the required time, our company shall only be obliged to replace the defective items, to the exclusion of any compensation.

Cases of force majeure, depending on whether they create a temporary or permanent obstacle to the performance of the contract, automatically suspend or extinguish our obligations and fully release us from liability.

If the obstacle lasts more than one month, each party has the right to terminate the agreement automatically and without compensation.

The following in particular are considered cases of force majeure: war, fire, flood, transport difficulties, frost and other adverse weather conditions, illness, measures taken by the authorities, supply difficulties, strikes, lock-outs, social unrest, riots, defective or damaged goods and any other disruption within our company.

Our prices are those of the price list in force on the day of the order.

We reserve the right to modify them without notice up to the day of delivery in the event of changes to our price lists due to fluctuations in wages, social charges or any other cause beyond our control.

The following are also payable by the buyer: VAT, transport costs, transport insurance, collection costs and any bank charges, Postplus and any environmental contribution.

Unless expressly stated otherwise on the invoice, payment must be made within 30 days of the invoice date.

Any late payment entitles us to exercise a right of retention over any item belonging to the buyer placed or left in our possession.

Failure to pay by the due date automatically and without formal notice results in the application of late-payment interest of 15% per year.

If the invoice amount is not paid within 8 days of a formal notice sent by registered letter, the amount of our invoice will be increased by 15%, with a minimum of 40 euros.

All items delivered by us remain our property until the buyer has paid the purchase price and the costs of the sale in full.

Unless we expressly authorise otherwise in writing, the buyer may only offer for sale or sell our items presented in our own packaging.

The buyer may not offer our items, whether free of charge or not, together with other specified products or services except where permitted by law.

The exclusions of liability contained in these general terms and conditions of sale cover any fault, including gross negligence, but not theft.

Unless expressly stipulated otherwise, all our offers and supplies are made in accordance with these general terms and conditions, which prevail over the buyer's general or special conditions, whether printed or not.

By signing the order form, the buyer is deemed to have waived reliance on their own conditions.

Relations between the buyer and the seller are governed by Belgian law.

For any dispute, the parties agree to grant jurisdiction to the courts of the judicial district of Namur.

Our company nevertheless reserves the right to consider only the buyer's domicile and/or actual registered office.